Wumpix Privacy Policy

Effective date: 14 July 2026 Brand: Wumpix Platform: Vividor Website: https://wumpix.com Canonical URL: https://wumpix.com/legal/privacy

Wumpix’s Privacy Policy describes how Wumpix collects, uses, and discloses your information.

This Privacy Policy also explains your choices surrounding how we use your personal information, including how you can object to certain uses of the information and how you can access and update certain information.

Definitions

“Wumpix,” “we,” “us,” and “our” mean the commercial brand and the operator of the Wumpix Services at https://wumpix.com, including the product platform known as Vividor. A separate registered legal entity for these Services has not been formed yet. Legal notices are valid when sent to legal@wumpix.com (privacy requests: privacy@wumpix.com). When a legal entity is later incorporated (jurisdiction to be determined), these documents will be updated with the entity’s legal name, registration details, and registered address. These documents do not represent that Wumpix is currently an LLC, limited company, or other registered corporate entity.

“Website” means our public websites, including https://wumpix.com and related landing, documentation, and marketing pages.

“Services” means our online software-as-a-service platform, including any related APIs, mobile or desktop applications, messaging and campaign tools, analytics, orchestration modules, and customer portals provided by Wumpix.

“Account” means a registered Customer organization account and authorized User logins for the Services.

“Customer Data” means content and data that Customers and Users submit to, or collect through, the Services (for example leads, contacts, messages, CRM fields, creatives, and campaign configuration).

Roles

If you are an individual whose information appears in Customer Data, contact the Customer organization that holds the Account. Wumpix will assist that Customer as processor under the DPA.

1. Information we collect

We collect information when you provide it to us, when you use our Website or Services, and when other sources provide it to us, as further described below.

A. Information you provide to us

Account creation. When you create an Account or otherwise use the Services, we collect information such as your name, email address, password (stored in hashed form), role within your team or enterprise, company name, billing contact details, and optional profile information.

Your communications with us. We collect information such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide.

Payment information. When you purchase a subscription to the Services, you will need to provide payment information to process your subscription. We use third-party payment providers to process payments. We may receive information associated with your payment, such as billing address, payment status, partial payment method identifiers, and transaction information. Full payment card details are stored and processed by our payment providers, not by Wumpix as primary card storage.

Surveys. We may contact you to participate in surveys. If you participate, you may be asked to provide contact information and other information about you or your business.

Interactive features. We may offer interactive features such as forums, blogs, chat, community spaces, or social media pages. Information you submit in public sections of these features may be viewed by others.

Events. We may attend or host conferences, webinars, trade shows, and other events where we collect contact information from individuals who interact with or express an interest in the Services.

Job applications. If we post job openings and you submit an application, CV, and/or cover letter, we will collect and use that information to assess your qualifications.

B. Information collected automatically

Automatic data collection. We keep track of certain information about you when you visit and interact with our Website or Services. This information may include your IP address, user settings, cookie identifiers, device identifiers, details about your browser, operating system or device, approximate location inferred from IP address, Internet service provider, pages that you visit before, during, and after using the Website or Services, information about the links you click, information about how you interact with the Website or Services (including frequency and duration of activities), performance and diagnostic logs, and security telemetry.

Cookies, pixels, and similar technologies. We, as well as third parties that provide analytics, advertising, or other functionality, may use cookies, pixel tags, local storage, and similar technologies (“Technologies”) to collect information through the Website or Services. These Technologies help us operate the Services, remember preferences, measure performance, secure Accounts, and (where enabled) support marketing of our own Services.

Analytics. We may use third-party service providers to collect and process analytics information on our Website or Services. Those providers have their own privacy policies covering their Technologies.

Advertising. On the Website, we may allow select third-party advertising technology partners to place Technologies on your browser to collect information about your interactions so we can market Wumpix Services. You can control many of these Technologies through the choices described in Section 5.

C. Information from other sources

We may obtain information about you from other sources, including through third-party services and organizations. For example:

• if you access the Website or Services through a third-party application, social login, or single sign-on provider, we may collect information that provider makes available according to your settings;
• if you register an Account with an email address provisioned by your organization, we may associate your Account with that organization for administration and security;
• if you enable an integration (messenger, CRM, ads platform, calendar, email provider, analytics tool, or AI provider), we receive the data that integration sends according to your configuration and that provider’s terms;
• we may use reputable B2B enrichment sources to better understand business prospects for Wumpix’s own sales and marketing, where Law permits.

D. Customer Data processed on behalf of Customers

Customers may use the Services to process Contact and campaign-related Personal Data. That Personal Data is controlled by the Customer. Our handling of it is governed by our contract with the Customer, including the DPA. This Privacy Policy does not govern the Customer’s own privacy practices toward its contacts.

2. How we use your information

We use your information for business purposes, including to:

Provide the Services or requested information, such as:

• fulfilling our contract with you;
• creating and administering Accounts and User access;
• identifying and communicating with you;
• processing payments and servicing purchase Orders;
• providing access to areas, functionalities, and features of our Services;
• answering requests for customer or technical support;
• operating AI Features that you enable, to generate or assist with content, classification, routing, or analytics for your Account.

Serve administrative and communication purposes, such as:

• pursuing legitimate interests, including research and development, network and information security, fraud and abuse prevention, and service improvement;
• sending service and transactional communications about your Account, billing, security, and material product notices;
• sending marketing communications about Wumpix products, features, events, and offers where permitted by Law (you may opt out of marketing);
• measuring interest and engagement in our Services;
• developing new products and services and improving the Services;
• authenticating and verifying identities;
• carrying out audits and quality control;
• preventing and prosecuting potentially prohibited or illegal activities;
• enforcing our agreements;
• complying with our legal obligations.

Workspace and organization administration. If you join an Account owned by another user or organization, we may share basic information about you (such as your name, email address, profile details, Account name, and Account ID) with Account administrators. If you register with an organization-provisioned email address, we may share Account administration metadata with that organization.

De-identified and aggregated information. We may create de-identified and/or aggregated information that can no longer reasonably be linked to you. We may use and disclose such information for research, internal analysis, analytics, benchmarking, and other legally permissible purposes.

AI training. We do not use Customer Data to train generalized foundation models shared across unrelated customers, unless a specific Order or Product-Specific Terms expressly provide otherwise and Law allows. We may use de-identified operational telemetry and Account/Website information (controller data) to improve the Services, including AI Features, subject to this Privacy Policy.

Process information on behalf of our Customers. Personal information in Customer Data is processed on the Customer’s instructions under the Terms of Service and DPA.

3. Disclosing your information

We may disclose your information to the following categories of recipients:

Service providers / subprocessors. We disclose information to third-party service providers that help us: host and operate the Services; deliver email and notifications; process payments; provide customer support tooling; perform analytics and monitoring; provide security and fraud prevention; and (when you enable them) run AI Features. These providers are bound by contractual obligations appropriate to their role. Our Subprocessors list is maintained at https://wumpix.com/legal/subprocessors and in Annex B of the DPA.

Business partners. At your request, we may provide information to business partners to provide a product or service you request. We may also provide information to partners with whom we jointly offer products or services.

Affiliates. We may disclose information to our affiliated entities under common ownership or control.

Advertising partners (Website / Wumpix marketing). We may disclose Website usage identifiers to advertising partners to market Wumpix’s own Services. We do not disclose Customer Data from Customer workspaces to advertising partners for third-party advertising.

Other Users in your Account. Information you submit in a shared workspace may be visible to other Users and administrators in that Account.

Disclosures to protect us or others. We may access, preserve, and disclose information if we in good faith believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process; (ii) protect your, our, or others’ rights, property, or safety; (iii) enforce our policies or contracts; (iv) collect amounts owed to us; or (v) assist with investigation of suspected or actual illegal activity.

Business transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be transferred as part of that transaction, as permitted by Law and contract.

We do not sell Customer Data. We do not sell personal information for money. Certain online advertising disclosures on the Website may constitute a “sale” or “sharing” under some US state laws; see Section 12.

4. International data transfers

Information processed by us may be transferred, processed, and stored in countries other than where you live, including countries that may have data protection laws different from the laws where you live. When we engage in such transfers, we safeguard the information consistent with applicable laws, including through Standard Contractual Clauses and the DPA for Customer Data.

5. Your choices

General. You may object to or opt out of certain uses of your information. Where you have consented to processing for a specific purpose, you may withdraw that consent at any time by contacting privacy@wumpix.com. Even if you opt out, we may still collect and use information for other purposes that were not based on your consent (for example, transactional emails and security).

Email communications. Marketing emails include an unsubscribe link. You will continue to receive transaction-related emails regarding products or services you have requested, billing, and security.

Cookies. You may stop or restrict the placement of Technologies on your device through browser settings and any cookie preference controls we provide on the Website. Disabling certain Technologies may limit Website functionality.

Do Not Track. Like most online services, we do not currently respond to browser “Do Not Track” signals. We do honor legally recognized browser-based opt-out preference signals (such as Global Privacy Control) where required by Law for Website advertising Technologies.

Integrations. You can disconnect Third-Party Products in your Account settings. After disconnection, residual copies may remain in backups for a limited period as described in the DPA.

Account closure. You may request Account closure through support@wumpix.com. Closure is subject to outstanding fees and Lawful retention requirements.

6. Your privacy rights

Depending on your location and applicable laws, you may have the right to:

• access information about you consistent with legal requirements, and in some cases receive or transfer electronic information to another party;
• request correction of inaccurate or incomplete information;
• request deletion of your information, subject to exceptions prescribed by Law;
• request restriction of, or object to, certain processing;
• withdraw consent where processing is based on consent;
• not be discriminated against for exercising privacy rights;
• appeal our response to a request where local Law provides an appeal right;
• opt out of “sale” or “sharing” of personal information for targeted advertising as defined under certain US state laws.

To exercise these rights for information Wumpix controls (Account / Website data), contact privacy@wumpix.com. We will process requests in accordance with applicable laws. We may need to verify your identity. You may submit a request through an authorized agent; we will require proof of authorization and may need to confirm your identity.

For Customer Data controlled by a Customer, contact that Customer. We will assist the Customer under the DPA.

7. Data retention

We store the information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Typical retention includes:

• Account and profile data for the life of the Account and a commercially reasonable wind-down period afterward;
• billing and tax records for the period required by applicable tax and accounting laws;
• support tickets and related correspondence for the period needed for support quality and dispute handling;
• security and access logs for a limited security-retention window;
• Customer Data per the DPA and Customer configuration after subscription ends.

When information is no longer needed, we delete or irreversibly anonymize it where feasible.

8. Security of your information

We take steps designed to ensure that your information is treated securely and in accordance with this Privacy Policy and the security measures described in the DPA. No system is 100% secure, and we cannot warrant absolute security of any information you provide to us.

By using the Services or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues. If we learn of a security breach affecting your personal information, we will notify you as required by Law, which may include posting a notice on the Services, emailing you, or both.

Report suspected security issues to security@wumpix.com.

9. Third-party websites and applications

The Services may contain links to other websites and applications, and other websites and applications may reference or link to our Services. These third-party services are not controlled by us. We encourage you to read the privacy policies of each website and application with which you interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Visiting them is at your own risk.

10. Children’s information

Our Services are intended for business users and are not directed at children. We do not knowingly collect personal information from anyone under 16 (or under the higher age of digital consent in the relevant jurisdiction). If we become aware that we have collected personal information from a child without legally valid parental consent where required, we will take reasonable steps to delete it as soon as possible. Contact privacy@wumpix.com if you believe we have collected such information.

11. Supervisory authority

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your information violates applicable law. We ask that you contact us first at privacy@wumpix.com so we can try to resolve your concern.

12. Additional information for California and other US state residents

If you are a resident of California or another US state with a comprehensive privacy law, this section provides additional information.

Categories collected

In the prior 12 months, depending on your interaction with us, we may have collected the following categories of personal information:

We do not knowingly sell or share the personal information of consumers under 16. We do not use or disclose sensitive personal information for purposes that require a right to limit under the CCPA beyond permitted business purposes.

Your opt-out rights

To opt out of Website disclosure of personal information that may be considered a “sale” or “sharing” for targeted advertising of Wumpix Services, use the “Do Not Sell or Share My Info” control on https://wumpix.com (footer) or email privacy@wumpix.com. We also honor Global Privacy Control signals where required by Law.

Shine the Light

We do not disclose personal information to third parties for their own direct marketing purposes.

Retention

See Section 7.

13. Changes to our Privacy Policy

We may revise this Privacy Policy from time to time. If there are material changes, we will notify you as required by applicable law, including by posting an updated version with a new effective date and, where appropriate, by email or in-product notice. You will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect, except where Law requires a different method of acceptance.

14. Contact us

If you have any questions about our privacy practices or this Privacy Policy, contact us at:

Wumpix Email (privacy): privacy@wumpix.com Email (security): security@wumpix.com Email (legal): legal@wumpix.com Web: https://wumpix.com Legal center: https://wumpix.com/legal

(No registered postal address is listed yet — a separate legal entity has not been formed. Notices by email to the addresses above are valid until these documents are updated.)

Related documents:

• Terms of Service
• Acceptable Use Policy
• Data Processing Addendum
• Subprocessors